Delineate and continuously update the expected outcomes of library services for each stratum of the user community, taking into account their perceived and actual knowledge needs.

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Assessment for librarians: A basic guide for doing assessment of library work.

This resource is from Project Outcome. It has templates of surveys that academic libraries can use to get feedback from users in seven (7) areas of library services/resources. 

Type
Readings/Reference Materials
CPD Framework and Domain
Academic and Research Librarians
Library Excellence
Delineate and continuously update the expected outcomes of library services for each stratum of the user community, taking into account their perceived and actual knowledge needs.