Title: Where to find Support
Course: Storage and Access of Digital Resources

Where to find support for participating in this Moodle module.

Whether new or experienced in using Moodle or any other LMS system, as users/paricipants we need to know that we can obtain support where and when we need it.

These are support mechanisms built into Moodle for your easy reference:

- Tool tips - available when you hover your mouse pointer over any icon.
- Moodle Docs for this page: You will see this icon (perhaps in a different colour) and text at the bottom of EVERY screen when you are an course editor. When you click on the link, it will take you to the relevant contextual information in the Moodle.org site, and directly into the space where the information is for your local version of Moodle.
- Pop up Help in context: This will provide information about a specific detail when you are setting up an activity or resource.

The example below is from the setup page for a new forum. For each setting, clicking on the question mark icon activates further pop up information about the effects of choosing that setting - be it a check box, drop down list or simply text that should be entered.

Local OUT support:

- Send an email to the Helpdesk ict.hepdesk@out.ac.tz stating your problem clearly
- See OER Moodle 2 demo course -  to be restored on the OUT server, and access granted to the Digital Fluency group

Some books that are feely available as digital downloads:

- Moodle 2.5 eBook (2013) by Mark Repp (pdf 68 pages 4.4 Mb)
- Using Moodle (2008) by Jason Cole and Helen Foster 2nd Ed. This remains a very useful basic resource, even though it has not yet been updated for Moodle v2+ (pdf 284 pages 6.3Mb)

Some rich media 'how to' Moodle resource sites:

- 2 minute Moodles - a Vimeo channel by Tomaz Lasic
- Over 200k Moodle videos on YouTube - you will have to narrow your search to find what you are looking for
- Over 14k Moodle slide shows on SlideShare - again, narrow your search by using key words that describe your target