Title: STUDY UNIT 5 LESSON
Course: Communication Skills > Section: WEEK 5: LISTENING SKILL 1: LISTENING IN INFORMAL SITUATIONS

Although effective listening is important in learning and to everyday communication, unfortunately, many times, we don’t listen effectively. We become distracted, lose track of the point, and then fail to respond effectively when it is our turn to talk. As a result, we may get into conflicts with colleagues because of our poor listening.

In this Unit, we teach you how to listen such that you can be able to

• Collaborate with colleagues/ course mates

• Connect with employers and friends

• Effectively meet customers’ needs.

This unit will teach you how to overcome common listening barriers and how to listen with better empathy, comprehension, and analytical skills. The class will provide practical explanations, concrete examples, and real-life experiences in your context

Pre-topic activity:

Before you start any of your activities, please read this article on communication in the real world and what you need to know about listening (pp 212-222)

https://dinus.ac.id/repository/docs/ajar/Communication-in-the-Real-World-An-Introduction-to-Communication-Studies.pdf

In summary, explain what you knew and did not know about listening and also how you purpose to apply the new knowledge have gained. Your summary should not be more than one page. Share your summary on the Moodle

Videos to watch

Video 1: Types of Listening Skills

Video 2: Speaking English